Refund Policy

Last updated: April 22, 2025

1. Overview

ClickedSys operates on a monthly subscription model. We offer a 7-day money-back guarantee on first-time purchases of any paid plan. After this window, all payments are non-refundable except in cases of billing errors or service unavailability (see Section 7).

2. Eligibility

You are eligible for a full refund if:

• You are a first-time subscriber to any paid plan
• You request the refund within 7 calendar days of the initial charge
• You have not previously received a refund from ClickedSys

Refunds are not available if:

• More than 7 days have passed since the initial charge
• You are renewing (i.e., your second or subsequent billing cycle)
• You are on the Free plan (no charges apply)
• The account has been flagged for abuse or policy violations

3. Refund window

The 7-day refund window begins at the timestamp of the first successful charge. We cannot grant exceptions to this window unless there was a technical error on our part.

4. Quick reference summary

Situation	Refund available?
First payment, within 7 days	Yes — full refund
First payment, after 7 days	No
Renewal payment	No
Duplicate / billing error	Yes — full refund
Verified service outage (>24h)	Prorated credit
Plan upgrade (mid-cycle)	Prorated — no cash refund
Plan downgrade	No — takes effect next cycle
Free plan	N/A — no charge

5. How to request a refund

To request a refund, email help@clickedsys.com with the subject line "Refund Request" and include:

• The email address registered to your ClickedSys account
• The date of the charge
• A brief reason for the refund request (optional, but helps us improve)

6. Processing time

Once approved, refunds are processed within 5–10 business days. The credit will appear on the statement of the original payment method. Processing times may vary depending on your bank or card issuer.

7. Exceptions — billing errors & service outages

Regardless of the 7-day window, we will issue a full refund or account credit in the following circumstances:

• Duplicate charges: If you were charged more than once for the same billing period due to a system error.
• Incorrect amount: If you were charged an amount different from what was displayed at checkout.
• Verified service outage: If ClickedSys experiences a confirmed outage lasting more than 24 consecutive hours, affected subscribers will receive a prorated account credit for the downtime period.

8. Plan upgrades & downgrades

When you upgrade mid-cycle, you are charged only the prorated difference for the remaining days in your billing period. The previous charge is not refunded.

When you downgrade, the change takes effect at the start of your next billing cycle. No cash refund is issued for unused days on the higher-tier plan.

9. Chargebacks & disputes

If you believe a charge is incorrect, please contact us before filing a chargeback with your bank. Unresolved chargebacks may result in account suspension. We are committed to resolving billing disputes quickly and fairly.

10. Contact

For billing questions or refund requests:

📧 help@clickedsys.com